Service Delivery Policy

1. What we deliver

• Orbis subscriptions — access to our hosted work management product.
• Project work — websites, applications, AI and integration work delivered to an agreed specification.
• Retained and advisory services — ongoing development, marketing, support and consulting.

No physical product is sold or shipped, and no delivery or shipping fee is ever charged.

2. Digital delivery times

• Orbis workspaces are provisioned automatically. Access is available immediately on successful payment, and in practice within a few minutes. Sign-in details go to the email address given at signup.
• Plan upgrades take effect immediately on payment; the new limits and features apply to your existing workspace without interruption.
• If access has not appeared within 2 hours of payment, contact us and we will resolve it or refund you.

3. Project delivery

Project work is delivered to the schedule in the accepted proposal or statement of work. As a guide:

• We confirm the schedule in writing before work begins, including milestone dates.
• Work is delivered in milestones rather than one final handover, so you see progress throughout.
• Deliverables are handed over digitally — a repository, a deployed environment, a shared drive or your own hosting.
• Typical timelines run from 2–4 weeks for a small website to 3–6 months for a platform build. Your proposal carries the actual dates; this is only an indication.

4. What counts as delivered

A milestone is delivered when it is handed over and meets the agreed specification. You have 7 working days from handover to review it and raise anything that does not match; we correct those at no cost. Without a response in that window the milestone is treated as accepted so the project can move on.

5. If we are late

Where a delay is ours, we tell you as soon as we know, give a revised date, and do not charge for the overrun. Where a delay is caused by something we are waiting on from you — content, access, approvals, third-party accounts — the schedule moves by the same amount, and we will say so at the time rather than at the end.

6. What we need from you

Digital delivery depends on a few things only you can provide: a working email address, timely access to any systems we must deploy to, and a named person able to approve milestones. Delays in these are the most common cause of a project running late.

7. Territory

We deliver to clients in Pakistan and internationally. Because delivery is digital, location affects neither the timeline nor the price, and no customs, duty or import charge arises.

8. Support after delivery

Project work includes a warranty period stated in your agreement — typically 30 days — during which we fix defects in what we built at no charge. Orbis subscriptions include support for as long as the subscription is active, at the level set by your plan.

9. Contact

If something has not arrived, or has not arrived as expected:

• Email: info@techgeneses.com
• Phone: 0310-4779075 (Monday to Friday, 9:00am – 6:00pm (PKT))
• Registered office: House No. 9/7, Block W, Satellite Town, Chiniot, Punjab, Pakistan

TechGeneses (SMC-Private) Limited is incorporated in Pakistan under the Companies Act, 2017 (Securities and Exchange Commission of Pakistan (SECP), reference 20241213_3283942, 13 December 2024).