Refund & Cancellation Policy

1. Scope

This policy covers every payment made to us through this website or an invoice we issue: fixed-scope project work, retained or hourly services, and subscriptions to Orbis, our work management product. Where a signed service agreement or statement of work says something different, that agreement takes precedence over this page.

2. Orbis subscriptions

Orbis is billed monthly or annually in advance.

• Cancel any time. You can cancel from Subscription inside your workspace. Cancellation takes effect at the end of the period you have already paid for — you keep full access until then, because you have paid for that time.
• No automatic refund of the current period. We do not pro-rate an unused part of a period you chose to cancel mid-way.
• Annual plans, first 14 days. If you cancel an annual subscription within 14 days of the first payment, we refund it in full.
• Billing errors. If you were charged the wrong amount, charged twice, or charged after cancelling, we refund the difference in full. Tell us and we will correct it — this is our mistake, not a discretionary refund.
• Free plan. No payment, so nothing to refund.

3. Project and consulting work

Project work is quoted and scheduled in advance, and an accepted quote reserves our team's time.

• Before work starts. Cancel more than 5 working days before the agreed start date and any advance payment is refunded in full.
• Within 5 working days of the start date. We retain up to 25% of the advance to cover the booked capacity we can no longer reassign, and refund the balance.
• After work has started. We invoice for work completed and accepted up to the cancellation date, and refund the remainder of anything paid in advance. Where a project is billed by milestone, completed milestones are not refundable.
• Work not delivered. If we fail to deliver an agreed milestone and cannot put it right within a reasonable period, you are entitled to a full refund of that milestone.

4. Retained and hourly services

Retainers run month to month unless the agreement says otherwise. Either side may end a retainer with 30 days' written notice. We invoice for hours worked in the final period; unused prepaid hours are refunded or, if you prefer, credited against future work.

5. What we do not refund

• Work that has been delivered and accepted.
• Third-party costs we have already paid on your behalf — domain registrations, licences, paid API usage, advertising spend and similar — since these are non-recoverable by us.
• Change of mind about a deliverable that matches the agreed specification. We would rather revise it under the agreed revision rounds than argue about it.

6. How to request a refund

Email info@techgeneses.com with the payment date, the amount, and the invoice or workspace name. You do not need a particular form of words.

• We acknowledge every request within 2 working days.
• We decide, and tell you the reason, within 7 working days.
• Approved refunds are issued within 7–10 working days to the original payment method. Card refunds may take a further 5–10 working days to appear, which is your bank's processing time, not ours.

Refunds are always returned to the method you paid with. We cannot send a card payment back to a different card or to a bank account.

7. Chargebacks

If something has gone wrong, please contact us before raising a chargeback with your bank — we can almost always resolve it faster directly, and a chargeback freezes the amount for both of us while it is investigated.

8. Contact

Questions about this policy, or about a payment you have made:

• Email: info@techgeneses.com
• Phone: 0310-4779075 (Monday to Friday, 9:00am – 6:00pm (PKT))
• Registered office: House No. 9/7, Block W, Satellite Town, Chiniot, Punjab, Pakistan

TechGeneses (SMC-Private) Limited is incorporated in Pakistan under the Companies Act, 2017 (Securities and Exchange Commission of Pakistan (SECP), reference 20241213_3283942, 13 December 2024).