Privacy Policy

1. Information We Collect

Information You Provide

• Contact forms: name, email address, company name, phone number, service interest, and any message you submit.
• Newsletter subscription: email address and optionally your name.
• Project enquiries: budget range, project description, and timeline requirements.

Information Collected Automatically

• Usage data: pages visited, time spent, referring URLs, and interactions with our site.
• Device information: browser type, operating system, IP address, and screen resolution.
• Cookies: session identifiers and preference cookies (see our Cookie Policy).

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request.
• Send our newsletter and marketing communications (only with your consent).
• Improve our website content, performance, and user experience.
• Analyse site traffic and understand how visitors use our services.
• Comply with legal obligations and protect our legitimate business interests.
• Prevent fraud and ensure the security of our platform.

3. Legal Basis for Processing

Under GDPR and applicable data protection laws, we process your data on the following legal bases:

• Contractual necessity: to fulfil a contract or pre-contractual steps you request.
• Legitimate interests: to improve our services and send relevant business communications.
• Consent: for marketing emails and non-essential cookies — you may withdraw consent at any time.
• Legal obligation: where we are required to process data by law.

4. Sharing Your Information

We do not sell your personal data. We may share your data with:

• Service providers: hosting, email delivery, analytics, and CRM platforms that process data on our behalf under strict data-processing agreements.
• Professional advisers: lawyers, auditors, and insurers where necessary.
• Authorities: if required by law, court order, or to protect our legal rights.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain your personal data only for as long as necessary:

• Contact form submissions: up to 3 years from the date of submission.
• Newsletter subscriptions: until you unsubscribe.
• Analytics data: up to 26 months in aggregated form.
• Legal and compliance records: as required by applicable law (typically 7 years).

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your data ("right to be forgotten").
• Restriction: request that we limit processing of your data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: where processing is based on consent, withdraw it at any time.

To exercise any of these rights, email us at privacy@techgeneses.com. We will respond within 30 days.

7. Cookies

We use cookies and similar tracking technologies. For full details, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. Where we transfer data internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) in accordance with applicable data protection law.

11. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. The "Last updated" date at the top of this page will always reflect the most recent version.

13. Contact Us

For any privacy-related questions or requests:

• Email: privacy@techgeneses.com
• General: hello@techgeneses.com
• Or use our contact form.